SALES TERMS

By placing an order, you are offering to purchase a product subject to the following terms and conditions. All orders are subject to availability and order confirmation. Shipping times may vary depending on availability, and any guarantees or representations made regarding delivery times are subject to any delays resulting from postal delays or force majeure, for which we will not be responsible. To purchase from Petsalia.com, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Petsalia reserves the right to refuse any order placed if it does not meet the conditions of sale for the product. Upon submitting the order, the sale status will change to completed, meaning the product has been handed over to the courier and is on its way to you. You agree that all information you provide is true and accurate, that you are an authorized user of the credit or debit card used to place your order, and that there are sufficient funds to cover the cost of the products.

TERMS OF SALE

Delivery will be made to the address indicated in the order.
We choose the transport agency that best guarantees optimal delivery in each geographical area.

Remember that sometimes, depending on your work schedules or stay at home, it may be more convenient for you to have the delivery done at your workplace, at a relative's house or at an establishment you trust or a place of passage. Keep this in mind when detailing the order and the delivery address.

CUSTOMS

When ordering products from the Website for delivery abroad, you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you, as we have no control over these charges and cannot predict what they will be. Customs policies vary greatly from country to country, so you should contact your local customs office for more information.

Also, please note that when ordering from the Website, you are considered the importer of record and must comply with all laws and regulations of the country in which the goods are received. Your privacy is important to us and we know you care how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

Gos Vet shall not be liable for any delay or failure to perform our obligations under these conditions if the delay or failure is due to any cause beyond our reasonable control. This condition does not affect your legal rights.

Possible delivery delays:

We work with different courier services, we always send a code to know the status of the order during shipping, please keep in mind that many countries may apply restrictions at their customs without prior notice or limitations due to Covid19.

Therefore, once the order has left the international logistics centre of origin (Spain) and has been sent to its destination (your country), any delay in the delivery of the order or its retention is beyond our responsibility as it depends on the authorities of your country. We always try to help so that the delivery is made on time, but it is possible that there may be a delay beyond our control.

TRANSPORTATION COSTS

The prices, offers and advantages that you can benefit from are very competitive and we wanted all customers to benefit equally.

All transport and shipping costs INCLUDE VAT and are calculated automatically according to the shipping address.

Normally deliveries in Portugal and Spain will be made within a period of 4-7 working days (except for lack of product stocks due to manufacturer's out-of-stock).

Other countries:

Deliveries will normally be made within a period of 3 to 15 working days (except for lack of product stocks due to manufacturer's out-of-stock).

RETURNS

All products for animals that enter our warehouse are carefully reviewed and a second review is carried out when the product is sent to our customers' homes.

We check that the condition of the boxes and packaging of the non-prescription veterinary medicines is in perfect condition and that the non-prescription medicine has not suffered any alteration. In non-prescription veterinary medicines, we especially verify that the expiration dates are reasonable.

In addition, we have chosen guaranteed transport services, which will be able to safely handle the shipments. When transporting aquariums, terrariums and fish tanks, we will always try to send the product directly from the manufacturer's warehouse.

Still, keep a few important things in mind:

If you notice that the package, at the time of delivery to your address, has an external appearance that indicates that it may be broken or damaged and that its quality or conservation is at risk, do not open it, simply do not accept it. It will be returned to us and we will resend a new one. Do not take any risk in this aspect and do not hesitate to indicate it to the transport staff.

If once your purchase is opened, the product is not in perfect condition, contact us. We will give you the instructions to return it. If the product is in perfect condition and you still prefer to return it except for non-prescription veterinary medicines that do not allow changes or returns, also contact us.

Payments received will be returned, discounting delivery costs (minimum €6) and collection and management costs generated (minimum €15) without undue delay and, in any case, no later than 30 calendar days from the date on which we are informed of your decision to withdraw from this contract and after receipt and verification that the products are intact and in perfect condition.

We will proceed to make said refund using the same means of payment used by you for the initial transaction.

Returns or exchanges of non-prescription veterinary drugs are not allowed.

Returns or exchanges of products that are kept cold are not allowed.

Returns or exchanges of animal health material products are not allowed.

PAYMENT
We accept payments by Visa, MasterCard, American Express and various local payment options. Upon receipt of processing your order, we charge the total amount of the order at the time of purchase, including shipping costs.

PHOTOS AND COLORS
We have made every effort to display as accurately as possible the photos and colors of our products that appear on the Site. However, sometimes manufacturers and laboratories may change the design format as well as the colors of the products without prior notice.

CHANGES

We reserve the right to make changes to our website, our policies, and these Terms and Conditions of Sale at any time. Your use of the Website and your orders will be subject to the policies and terms and conditions of sale in effect at the time you use the Website or when you order products from us, unless a change in those policies or conditions is required. made by law or governmental authority (in which case it will apply to orders previously placed by you) If any provision of these Terms and Conditions of Sale is held to be invalid, void or unenforceable for any reason, that condition will be deemed severable and will not affect the validity and applicability of the remaining conditions.